Exchange Request

Return & Exchange Policy

Click hear to exchange

Welcome to Uncluttered Closet!

Please read our policy carefully regarding exchanges and returns.

No Return Policy

We do not offer any returns or cash refunds once an order is delivered. We only accept exchanges under the specific conditions outlined below.

3-Day Exchange Policy

You have 3 days from the date of delivery to request an exchange for your item. Requests made after 3 days will not be entertained.

Eligibility Criteria:

  • The item must be unworn, unused, unwashed, and in its original condition with all tags intact and in original packaging.

  • You must provide the order details along with clear photos of the item to verify its condition.

How to Request an Exchange

Please note that exchange requests are handled exclusively via WhatsApp (requests through the website or email will not be processed).

Step-by-Step Exchange Process:

  1. Check Website Availability: Browse our website and choose the product/size you wish to receive in exchange.

    Note: The replacement product/size must be currently in stock on our website at the time of processing. If it is out of stock, you will need to choose another available item.

  2. Contact Us on WhatsApp: Message us on WhatsApp with:

    • Your Order ID.

    • Clear photos of the product you want to exchange.

    • Details of the replacement product and size you want.

  3. Pay Exchange Fee: An exchange fee of ₹100 per product is applicable and must be paid in advance.

    • UPI ID: 9828222076@hdfc

  4. Share Payment Proof: Send us the screenshot of the payment on WhatsApp.

  5. Return Pickup: Once verified, our logistics partner (Delhivery) will arrange a pickup from your address. We will share a return tracking URL with you.

  6. Dispatch: Once the pickup is successfully completed, our team will process and dispatch your replacement product within 48 hours.

  7. New Tracking Details: We will send you the new AWB/tracking URL so you can track your new shipment.

Damages & Wrong Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or wrong item, please message us on WhatsApp right away with photos/videos so we can evaluate and correct the issue promptly.

Non-Exchangeable Items

  • Items purchased on Sale or during special discount promotions.

  • Gift cards.

  • Items sent back to us directly without first initiating an exchange request on WhatsApp will not be accepted.

Uncluttered Closet